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Terms & conditions

By placing your order you agree to the following terms and conditions. Please read through the following carefully before placing your order. 

We do not guarantee that all the items included in the web shop are en stock at the time of your order. In the unfortunate event that an item is unavailable, we will contact you shortly by email. 

 

Payment

We accept payment by major cards and Paypal.

Shipping

We provide free shipping all over the world.

Once your order has been processed, please allow 1-5 business days for your order to be completed and shipped. Normal items are processed within a 24 hours period. Special requests and made to mesure items require a 14 day window period for production and will be shipped once item is completed. We greatly appreciate your patience and your devotion to sustainability.

Return & Exchange

Returns and exchanges will not be permitted after 14 days from the date of receipt. If you need to return an order, please send an email to sabine@poupinel.dk within 48 hours of receiving your purchase. Please state your order number, size and the reason for your return. 

All returned items must be in original and unused condition. Costumers are responsible for ALL return costs including re-shipping. Please note: All shipments must be returned with a tracking number requiring a signature. This includes orders with free shipping.

We provide the service of exchanging items to a different size, color, etc..

Items lost in transit will not be compensated.

Complaints

For complaints, defects or missing deliveries please contact us at 

sabine@poupinel.dk